Shipping & Returns

We ship from Chicago, Illinois every Monday through Friday, excluding weekends & holidays!


U.S. Shipping Transit Times:
 Our current processing time is 1 to 3 business days on all orders. Our default method of shipping is Standard, which takes approximately 5-8 business days to deliver within the USA, EXCLUDING Alaska, Hawaii, Puerto Rico, and APO. Most customers receive their order within a week, but delays are possible.


Standard Shipping arrives approximately 5-8 business days.

Note: Please expect longer processing and ship times during annual sales.

We do NOT ship over the weekend/holidays, and all orders placed after 10am on Fridays will ship on the next business day. Please order accordingly.

Order Status

Due to the volume of orders we process, we cannot cancel an order once it's been placed — especially on Launch days.
* All orders come with shipping and tracking information! Please check your emails for updates.
* Please allow 48 hours for tracking to be updated.

We advise to sign up for e-mail and/or SMS notifications through the final tracking information to ensure you receive real-time updates for your package's last location.

We are NOT responsible for any lost or stolen packages. If you are having trouble tracking your package with the tracking information we provide, please contact the last available courier for more information.
 If you have any questions or concerns about shipping, please feel free to contact us at:

Business/Commercial Addresses

If a package is going to a business/commercial address, it's required that a person's first and last name be in the address Line 1 field, or it will be held for verification that the package is being sent to an individual, not a business.

Import Taxes & Duties

Buyers are responsible for any customs and import taxes incurred that may apply. Vanessa Melo Brand is not responsible for delays due to customs, duties, or taxes.

Refused Or Undeliverable Packages

Refused or undeliverable packages are subject to return shipping costs. We will deduct shipping fees from your invoice for orders marked as undeliverable, refused, or insufficient address.

 Refused, insufficient address, or undeliverable packages will be refunded minus all shipping charges and $8 undeliverable fee, which will be deducted from your original payment. Please place a new order with correct shipping address/information if you would like your items re-sent.



We have a 14-day return policy, which means you have 14 days after receiving your item to request an exchange or refund. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at

Please note that returns will need to be sent back to address that will be informed once we get your request.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


The fastest way to ensure you get what you want is to let us know before return the item you have, and once the return is accepted, we will ship the new item to you. 


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, we will send you a STORE CREDIT ONLY by email to be used.


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